Midescrow Terms and Conditions

1. Introduction

Midescrow ("we," "us," or "our") provides a secure platform for escrow services, virtual cards, telecommunications bill payments, and account upgrades. By using our services, you ("User") agree to abide by these Terms and Conditions.

2. Definitions

• Buyer – A User purchasing a product or service through Midescrow.
• Seller – A User selling a product or service through Midescrow.
• Transaction – The exchange of goods or services facilitated by Midescrow.
• Escrow Fees – Fees charged by Midescrow for processing transactions.
• Virtual Card – A digital payment card issued by Midescrow.
• Cardholder – The User to whom a Virtual Card is issued.
• Merchant – The retailer or service provider accepting Virtual Cards.
• Services – Telecommunications services, including airtime, data, TV subscriptions, exam pins, and bill payments.
• Service Provider – A third-party provider of telecommunications services.

3. Escrow Service Terms

3.1 Fees

• Buyers and Sellers are each charged a 1.5% transaction fee.
• Escrow Fees are non-refundable.

3.2 User Responsibilities

• Users must provide accurate and up-to-date information when registering an account or making transactions.
• Users are responsible for securing their account credentials and maintaining the confidentiality of their login details.
• Users must comply with all applicable laws and regulations.

3.3 Transaction Guidelines

• Midescrow only acts as a facilitator and is not responsible for the quality, condition, or legality of any product or service exchanged.
• Buyers and Sellers are encouraged to communicate directly to resolve issues, but Midescrow may assist in dispute resolution if necessary.

3.4 Dispute Resolution and Ticket Cancellation

• Buyers and Sellers must communicate via the Midescrow platform to resolve disputes.
• If a Buyer fails to respond to a Seller's inquiry within five (5) days, the transaction will be marked as completed, and the Seller will receive payment.
• If a Seller fails to respond to a Buyer’s inquiry within five (5) days, the transaction will be canceled, and the Buyer will be refunded.

4. Virtual Card Terms

4.1 General Usage

• Virtual Cards are issued only to eligible Users.
• Virtual Cards are non-transferable and may only be used by the registered Cardholder.
• Virtual Cards are valid for online transactions only and are subject to limits set by Midescrow.

4.2 Fees

• Midescrow may charge fees for issuance, maintenance, and transactions.
• All fees will be disclosed before a Virtual Card is issued.

4.3 Transaction Terms

• Midescrow is not responsible for the quality or delivery of goods and services purchased using a Virtual Card.
• Refunds are subject to the Merchant’s refund policy.
• The Cardholder must ensure they have sufficient funds to complete transactions.

4.4 Security & Fraud Prevention

• Cardholders must keep Virtual Card details confidential.
• Midescrow is not liable for any unauthorized transactions due to user negligence.

4.5 Dispute Handling

• Midescrow may, at its sole discretion, assist in resolving disputes.
• Midescrow’s decisions regarding disputes are final.

5. Telecommunications & Bill Payment Terms

5.1 Service Terms

• Midescrow only acts as an intermediary between Users and Service Providers.
• Midescrow is not responsible for service availability, quality, or any failures in delivery.
• Users must adhere to the Service Provider’s terms and conditions.

5.2 Payments & Refunds

• All payments for telecommunications services must be made in advance.
• Prices are subject to change at any time.
• Refunds are subject to Service Provider policies and may include a processing fee.

5.3 Liability Disclaimer

• Midescrow is not liable for service interruptions, unauthorized access, or performance delays.

6. Account Upgrade Terms

6.1 Upgrade Eligibility

• Users must meet Midescrow’s eligibility requirements and provide accurate information.

6.2 Prohibited Activities

• Falsifying or editing documents is strictly prohibited.
• Any attempt to submit altered or fraudulent documents may result in account suspension or restriction.

6.3 Consequences of Non-Compliance

• Accounts may be restricted or suspended if falsified documents are detected.
• Midescrow may request additional verification documents.
• Failure to comply with verification requests may result in permanent account restriction.

7. Withdrawal Terms

7.1 Request Inspection

• All withdrawal requests are thoroughly reviewed to ensure compliance and prevent fraud.

7.2 Processing Time

• Withdrawals are processed within 1 to 5 business days.

7.3 Conditions for Withdrawal Approval

• The name on the withdrawal account must match the name of the Midescrow account holder.
• The withdrawal request must be made by the account owner or an authorized representative.
• The account must have sufficient funds to cover the requested withdrawal amount.

7.4 Reasons for Withdrawal Rejection

• Incomplete, inaccurate, or fraudulent withdrawal requests.
• Outstanding debts or liabilities owed to Midescrow.
• Violation of Midescrow’s Terms and Conditions.
• Suspicious or fraudulent activity linked to the withdrawal request.

7.5 Withdrawal Fees

• Midescrow reserves the right to charge withdrawal fees, which will be deducted from the withdrawal amount.

7.6 Governing Law

• These Terms and Conditions are governed by Nigerian law.
• Any disputes will be resolved through arbitration under the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria, 2004.

7.7 Changes to Withdrawal Terms

• Midescrow reserves the right to modify withdrawal policies without prior notice.

7.8 Acknowledgment

• By requesting a withdrawal, Users confirm they have read, understood, and agreed to these Terms and Conditions.

8. Contact Us

For any questions or concerns, please contact Midescrow Support.

By using Midescrow’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.